Isa holds a Master Degree in Business Administration from University of Western Australia and a Diploma in Human Resources Development from Singapore Institute of Management. He is a Master Practitioner in Neuro-Linguistic programming and a certified in Hypnotherapy and Time Line Therapy with the American Board of NLP and Hypnotherapy. He has completed the Advance Certification in Training and Assessment, a requirement by Workforce Development Agency (WDA) and is currently, a Master trainer for the program conducted by Singapore Training and Development Association (STADA). He is a certified coach for customer service with the International Customer Service of United Kingdom and is also certified in Extended DISC Profiling.

His professional qualification obtained is listed below:

⦁ Adjunct Adult Educator
⦁ Certified Professional Master coach
⦁ Certified Assessor for Aston Business Assessments (ABA) Behavioural Tool
⦁ Senior Action Learning Coach
⦁ Diploma in Adult Continuous Education DACE
⦁ Certified Professional Facilitator
⦁ Certified Trainer under HRDF Malaysia
⦁ Certified Facilitator for Europen Global Network practise firm business management system
⦁ Certified Life and Business coach approved by International Coaching Federation (ICF) David Rocks Model
⦁ Certification in Emotional Freedom Techniques (EFT) by Steve Wells
⦁ Certification in Emotional Quotient /Intelligence By Joshua Freedman
⦁ Certification in profiling using Enneagram by Jerry Wagner
⦁ Certified consultant with Spring Singapore
⦁ Certified Coach in Action learning
⦁ Foundation in Action Learning
⦁ Society of NLP-USA certified by Dr Richard Bandler
⦁ Master Practitioner in NLP
⦁ Certified Time Line Therapist
⦁ Certified Hypnotherapist
⦁ Practitioner in NLP
⦁ Advance Certification in Training and Assessment for Competency Training and Assessment
⦁ Certification in Coaching for Customer service
⦁ Certification in Enhanced DISC


Faz has more than 20 years of experience in the Human Capital, Talent Management as well as Learning and Development field. She graduated from Universiti Utara Malaysia with a Degree on BBA (Hons) Management, Training & Development. She has worked with Air Asia, Siemens, IBM among others. Some of her professional certifications:

⦁ Accredited MBTI Step I and II Administrator since 2007
⦁ Certified NLP Coach since 2007
⦁ WIAL (World Institute of Action Learning) Certified Action Learning Coach since 2014
⦁ Aston Business Assessments (ABA) Certified Traits Assessor since 2015
⦁ Trained in Hermann Brain Dominance Instrument (HBDI), Emergenetics Thinking Preferences
⦁ Assessments tool, Harrison Assessments and Behavior-based interviews skills.
⦁ Certification in timeline Therapy


Shobhna handles the operation of the company and has experience in training, module development as well as Game Based Learning for corporate clients. She ensures the use active learning methods to increase engagement, enhance retention, and improve performance. She graduated with a Masters in Community Health from University Kebangsaan Malaysia. Some of her certifications in recent years are:

⦁ Certified Learning Game Design Practitioner – North American Simulation and Gaming Association
⦁ Certified Action Learning Coach – WIAL (World Institute of Action Learning)
⦁ Certified Trait Assessor – Aston Business Assessments (ABA)
⦁ Certified Leading with Questions – WIAL (World Institute of Action Learning)


Jerrica attained a Certificate in Action Learning Foundation & she is a Certified Behavioral Coach recognised by The Institute of Motivational Living, Inc (USA) and a Certified Practitioner of Neuro-Linguistic Programming approved by American Board of NLP and recognised by NLP University. She has acquired the Advanced Certificate in Training and Assessment (ACTA) conducted by STADA, a Coaching Certification in Customer Service from International Customer Service, United Kingdom, a Certificate in Teaching English as a Foreign Language (TEFL) from London Teacher Training College, United Kingdom and a Certificate of Business Chinese from The Office of Chinese Language Council International (Hanban). She graduated with an honours degree in Business Studies, from University of Hull, UK and possesses a Graduate Diploma in Psychological Studies from the University of Southern Queensland, Australia.

Chander Naidu has a Master of Science in Training and Performance Management from Leicester University – UK, Bachelor of Science Honours in Physical Education, Sports Science and Recreation Management from Loughborough University UK, Certificate in Hotel Management from SHATEC – Singapore, Certificate in Education from Institute of Education Singapore, a Commissioned Naval Officer and is certified to conduct various psychometric and organizational profiling. He lectures at a Singaporean Business Management Educational Center in General Management and competency skills training. Chander has:
⦁ Master of Science in Training and Performance Management from Leicester University – UK.
⦁ Bachelor of Science honours in Physical Education, Sports Science and Recreation Management from Loughborough University – UK.
⦁ Certificate in Hotel Management from SHATEC – Singapore.
⦁ Certificate in Education from National Institute of Education – Singapore.
⦁ Certified to administer various psychometric and organizational profiling eg MBTI, DISC, TMS, SDI, Emergenetics, Aston Business Assessments (ABA).
⦁ Certified Practitioner of Nero- Linguistic Programming (NLP) American Board of NLP and NLP University.
⦁ Facilitated programs at a Singapore Business Management Educational Centre in General Management and Competency skills training.
⦁ Commissioned as a Naval Officer – Captain
⦁ Advance Certificate in Training and Assessment (ACTA)
⦁ Certified Action Learning Coach (WIAL) and a member of International Association of Coaching.
⦁ Certified Professional Facilitator (IAF)
⦁ Accredited Management Consultant (AMPCC)

Ullaganathan K.V.A. has 40 years’ experience in the fields of Leadership, Management, Negotiation, Marketing, Coaching, Mentoring, Strategy Formulation, Manufacturing, Customer Service, and Business Development. In his various roles as Head of Marketing for Asia Pacific & Europe, and Regional Planning Manager for Asia Pacific, he has travelled widely and conducted business with people of different culture. He keeps abreast with latest learning / training trends. In January 2017, Mr. Nathan received the CSC Associate Excellence Award (Training) from the Civil Service College.
Mr. Nathan has a great passion for training. For the past 12 years, he has trained people of different nationalities from Multi-National Companies, Public Service, Government Bodies and Service & Retail Sectors. These include organisations like Apple, Symantac, Oerlikon, ST Engineering, Murata Electronics, Panasonic, Sanmina, AB Sciex, BW Shipping, Lloyd’s Register, Tanker Pacific, MAS, LTA, AVA, SAF, SPF, SPS, PUB, SSC, SATS, PSA, NUS, NYP, Jurong Health Services, SGH, NUH, Jurong Shipyard, Jet Airways, Fish & Co, NTUC Income, NTUC FairPrice, Watsons, SingPost, HBO, National Library, Eurokars, BMW, MayBank, OCBC, City Development Ltd, MSIG Insurance, and Marina Bay Sands. Mr. Nathan’s training expertise includes Train-The-Trainer, Negotiation, Coaching, Leadership, Presentation Skills, Critical Thinking, Supervisory & Managerial Skills, Emotional Intelligence, Change Management, Art of Influencing, Service Excellence, Cross-cultural Communication, Creativity & Innovation, Managing Conflicts, Personal Resilience, Positive Mindset, Taking Initiative and Experiential Team Building. He also conducts WDA’s nationally endorsed WSQ programmes.

Isamady Norsyam

Ismady Norsham graduated with a Degree with Honours from UiTM, Shah Alam in Sport and Recreation, he has been in the outdoor industry for more than 15 years. Ismady, widely known in the industry as Usop, currently, holds various positions in different organisations. He is a Deputy President for Malaysian Outdoor Rescue & Emergency Team, Head of Training and Operations in the Outdoor Instructor Association and member of KRESA. He has been entrusted to lead various government projects, for: Majlis Sukan Negara, Akademi Kastam Malaysia, Akademi JPJ Malaysia, Kementerian Belia dan Sukan, and its branch, and many more. Amongst his qualifications and areas that he is certified in are:
⦁ U.K Survival School,Wales, United Kingdom
⦁ Jurulatih Rekreasi Luar Kebangsaan, Pemimpin Rekreasi Luar Kebangsaan – Tahap I,II,III
⦁ Kursus Kemahiran Rekreasi (Menyelamat Darat Tahap I,II)
⦁ Roving Trainer: Wilderness Center, Langkawi.
⦁ Jurulatih/ Penilai;Program Anugerah Remaja Perdana Rakan Muda Badan Operasi Pusat Belia, Antarabangsa Kuala Lumpur
⦁ Certified Wilderness First Aid (St John, Sijil CPR – Resusitasi Kardiopulmonari

Amanda 2

Amanda has 15 years of training experience in Singapore, Malaysia, Hong Kong & Thailand in the service industry. A highly-experienced trainer, covering areas such as soft-skilled topics including communications, organizational behaviour, interpersonal skills, service leadership, goal setting, customer service quality and service operations, managing change, motivation, creativity and innovation, problem solving, conflict resolution and negotiation.
Companies and organizations which she had trained and worked with include RC Hotels Pte Ltd, Singapore Airlines Limited, The Singapore Arm Forces, Singapore Institute of Retail Studies, FJ Benjamin, G2000 (S) Pte Ltd, WingTai Clothing, Singapore Workforce Development Agency, Nestle (Malaysia) Berhad, Resort World Sentosa etc. With RC Hotels Pte Ltd, Amanda handles the training needs of close to 1500 employees, for both Raffles the Plaza and Swissotel the Stamford. Prepare and facilitate all levels of training programs, using the NSRS framework. With Resort Wolrd Sentosa, she was instumental to set up the full Range of retail operations and Service Culture
Amanda is a certified in Extended DISC Profiling & is accredited by The Insights Discovery. She is also a certified Practitioner in Neuro-Linguistic Programming (NLP)

Heather Than

Heather Tan is an experienced Human Resource professional who possesses extensive experience in delivering customer service, driving service culture and improvements and providing service training. She brings with her 17 years of experience in Government Administration, Hospitality, Banking and Recruitment industries. The first 6 years of her career were in a sales leadership role in the hospitality industry and with Adecco Singapore, delivering revenue and profit targets and managing a customer service team before moving into Human Capital Management (HCM). Over the last 10 years, Heather has gained experience in various aspects of HCM including Organisational Change and Excellence, Learning and Development, Employee Communications and Operations and Leadership Development in the public sector and the MNCs. Some of her qualifications / certifications:
⦁ Advanced Certificate in Training and Assessment (ACTA) Workforce Development Agency, 2013 (expected to be fully certified by 5 Apr 2013)
⦁ Certified Myers Briggs Type Indicator (MBTI) Trainer CPP Asia Pacific, 2012
⦁ Graduate Diploma in Human Resource Management Singapore Human Resource Institute, 2002
⦁ Bachelor of Business Administration (with Merit) National University of Singapore, 1995

Tommy Tan

Tommy Tan is a Human Resources practitioner with a wealth of practical experience in fields of leadership development and team management. With regional exposure he has more than 17 years of leadership experience in different environments and cultures including the Asia and Europe. He has also held senior executive positions in the service & manufacturing industry and within international responsibilities. Tommy has taught extensively in the areas of managing change, leadership development, productivity and quality related program, problem solving and decision making, coaching, appraising, customer service, interviewing, presentation, time management, career development, teambuilding and self-management. On the more technical side, he develops project, process management and leadership skills together with training, instructional and facilitation skills. Tommy adopts a practical approach to learning and his coaching style of delivery facilitates the application of concepts and techniques at the workplace, and is geared towards the development of participants to achieve outstanding results. He is adept in the areas of Competency Mapping, Leadership Development, Active Facilitation Skills, Instructional Design & Development, Team Development, HR Consultancy and Behavioural Learning Techniques


Rona Thang has more than 20 years’ experience in the Human Resources and Recruitment field. She studied her Master of Arts in Human Resources Management London Metropolitan University, UK and is a Graduate Member of the CIPD (Chartered Institute of Personnel and Development, UK). She specialised in the areas of leadership development, organizational cultural change, customer-centric, sales and portfolio management.


Candy Lim has more than 18 years of corporate experience and has worked with a diverse clientele throughout her career. She has gained a range of experiences across several industries ranging from Industrial Chemical, Manufacturing to HR consultancy and head hunting. With a passion for training and development of organization’s human capital and coupled with her ability to work cohesively
With people for effective performances; she has since helped over 50 different companies spanning several industries such as Banking & Finance, Manufacturing, Defence, Retail, Pharmaceutical, Nutrition and Government Agencies in Singapore with their Learning and Development Needs. Candy is M.A.D. about making a difference in the life of others in the areas of Personal Mastery, Interpersonal Skills, Leadership as well as Career and Business coaching. She believes in continuous learning and is passionate about empowering participants with knowledge and insights as well as igniting drive and excellence in others.


Devakumar Nair is a proactive, diligent and target oriented professional with accomplished experience of 14+ years across Banking & Finance Services handling business operations, Risk Management, Sales, Business Development & Relationship Management. He last worked as Senior Analyst, Consumer Banking Operational Governance and Assurance with Standard Chartered Bank, Singapore. Pragmatic, with proven managerial acumen and abilities to withstand work pressures, deliver assignments within specified time frame without compromising on quality benchmarks. Controls review specialist with acumen in recommending control enhancements with minimum cost and disruption to profit lines. Hi core competencies are Strategic Planning, Selling Of Banking & Financial Products, Project Management, Risk Management & Solutions, Customer Acquisition, Delivery structure and processes, Business Development, Client Relationship Management, Development of Service Standards & Procedure and Liaison & Networking


Serene Seng is a dynamic and motivational speaker and facilitator with over ten years of interesting and dynamic work experiences in various positions in consulting and training, health and beauty industry, entrepreneurial businesses, construction and education services in Consulting and Training, her last tenure was General Manager for an overseas consulting corporation for four years; and was based in Malaysia. She had worked zestfully with numerous human capital systems in professional skills and organizational development initiatives; with health and beauty industries, spa, nutrition, education, and government ministries.

She designs and facilitates a wide range of exhilarating customized programs with various accelerating learning systems. In addition, she has also been invited to speak to the management staff of Singapore Telecoms, Land Transport Authority, Citibank, NTUC Income, HLN Technologies and Best World as well as been interviewed on Capital Radio 95.8 and Arts Central.


Daphne is a dedicated person with customer service experience of over 20 years. She is known for delivering quality customer training.