OUR TRAINERS & CONSULTANT
Isa holds a Master Degree in Business Administration from University of Western Australia and a Diploma in Human Resources Development from Singapore Institute of Management. He is a Master Practitioner in Neuro-Linguistic programming and a certified in Hypnotherapy and Time Line Therapy with the American Board of NLP and Hypnotherapy. He has completed the Advance Certification in Training and Assessment, a requirement by Workforce Development Agency (WDA) and is currently, a Master trainer for the program conducted by Singapore Training and Development Association (STADA). He is a certified coach for customer service with the International Customer Service of United Kingdom and is also certified in Extended DISC Profiling.
His professional qualification obtained is listed below:
⦁ Adjunct Adult Educator
⦁ Certified Professional Master coach
⦁ Certified Assessor for Aston Business Assessments (ABA) Behavioural Tool
⦁ Senior Action Learning Coach
⦁ Diploma in Adult Continuous Education DACE
⦁ Certified Professional Facilitator
⦁ Certified Trainer under HRDF Malaysia
⦁ Certified Facilitator for Europen Global Network practise firm business management system
⦁ Certified Life and Business coach approved by International Coaching Federation (ICF) David Rocks Model
⦁ Certification in Emotional Freedom Techniques (EFT) by Steve Wells
⦁ Certification in Emotional Quotient /Intelligence By Joshua Freedman
⦁ Certification in profiling using Enneagram by Jerry Wagner
⦁ Certified consultant with Spring Singapore
⦁ Certified Coach in Action learning
⦁ Foundation in Action Learning
⦁ Society of NLP-USA certified by Dr Richard Bandler
⦁ Master Practitioner in NLP
⦁ Certified Time Line Therapist
⦁ Certified Hypnotherapist
⦁ Practitioner in NLP
⦁ Advance Certification in Training and Assessment for Competency Training and Assessment
⦁ Certification in Coaching for Customer service
⦁ Certification in Enhanced DISC
Faz specializes in instructional design, coaching new managers and facilitating learning for trainers in Train-the-Trainer programs.
As Principal Consultant, Faz supports the design, development and delivery of competency-based training and development programs. Prior to her ComPas career, her 22-year HR and Talent Development experience spanned various industries such as education, technology, consulting and engineering, with her latest role being the Group Head of Talent for AirAsia. Leading succession management across the AirAsia group, she was responsible for development initiatives to build the talent pipeline. This included mapping behaviour descriptors to the core values and setting up the group-wide talent assessment and calibration process.
Her entry into the world of learning and development was the KLIA project, where she was part of the pioneer team managing the training for end-users and system administrators in 7 of the 21 Total Airport Management Systems (TAMS) of the airport. This expanded to writing training manuals, reports, designing and facilitating training sessions, and developing trainers.
Faz is passionate about employee experience and internal branding. She explored this passion in her previous consulting roles, designing and implementing initiatives including brand ambassador programs to help leadership teams drive change and cascade positive behaviors throughout the organization. Other areas close to her heart include project management and leadership development, which was her focus in her previous role as Regional Program Manager in Siemens. Reporting to headquarters in Munich, she worked with stakeholders across Asia Pacific to develop managers through in-house management learning programs, in collaboration with Babson College and Duke University.
Faz is a Certified Action Learning Coach with the World Institute of Action Learning and the recipient of the WIAL International Coaching Excellence Award. Faz is also an Accredited MBTI Step I & II Administrator, Certified ABA Traits Assessor, and Certified Neuro-Linguistic Practitioner and Coach.
Faz graduated from Universiti Utara Malaysia with a BBA (Hons). Other than Team Building, her key focus areas in training include Power of Questions, Action Learning, Competency-based Train-the-Trainer, Coaching Skills, Behavior-based Interview Skills, Talent Assessment and Calibration and Management Skills for New Managers. In her spare time, Faz curates articles, tools and resources for new managers on her FazForward page and designs home office spaces.
Shobhna handles the operations of the company and has experience in training, module development as well as incorporating Game Based Learning for corporate clients. She is passionate about usage of experiential and active learning methods that aims to increase engagement enhance retention and improve performance.
In the recent years Shobhna has been advocating the usage of Video Game Based Online Learning to engage learners especially the millennials and post-millennial in the essential areas of soft skills development. She believes in continuous learning as well as promoting self-determined, non-linear and dynamic approach that brings about transformational learning.
She has experience conducting training in the area of communications, leading with questions and team coaching through action learning methods. In the area of community health, besides conducting health talks at various companies, factories, NGOs and events / public forum she was actively involved in training and developing public education executives to deliver engaging and impactful health talks to the public. Shobhna is a:
• Certified Action Learning Coach – WIAL (World Institute of Action Learning)
• Certified Trait Assessor – Aston Business Assessments (ABA)
• Certified Trainer for Leading with Questions – WIAL (World Institute of Action Learning)
• Certified Learning Game Design Practitioner – North American Simulation and Gaming Association (NASAGA)
• Master of Community Health Science (Family Health) graduate from Medical Faculty, University Kebangsaan Malaysia, Cheras, Kuala Lumpur.
Jerrica attained a Certificate in Action Learning Foundation & she is a Certified Behavioral Coach recognised by The Institute of Motivational Living, Inc (USA) and a Certified Practitioner of Neuro-Linguistic Programming approved by American Board of NLP and recognised by NLP University. She has acquired the Advanced Certificate in Training and Assessment (ACTA) conducted by STADA, a Coaching Certification in Customer Service from International Customer Service, United Kingdom, a Certificate in Teaching English as a Foreign Language (TEFL) from London Teacher Training College, United Kingdom and a Certificate of Business Chinese from The Office of Chinese Language Council International (Hanban). She graduated with an honours degree in Business Studies, from University of Hull, UK and possesses a Graduate Diploma in Psychological Studies from the University of Southern Queensland, Australia.
Chander Naidu has a Master of Science in Training and Performance Management from Leicester University – UK, Bachelor of Science Honours in Physical Education, Sports Science and Recreation Management from Loughborough University UK, Certificate in Hotel Management from SHATEC – Singapore, Certificate in Education from Institute of Education Singapore, a Commissioned Naval Officer and is certified to conduct various psychometric and organizational profiling. He lectures at a Singaporean Business Management Educational Center in General Management and competency skills training. Chander has:
⦁ Master of Science in Training and Performance Management from Leicester University – UK.
⦁ Bachelor of Science honours in Physical Education, Sports Science and Recreation Management from Loughborough University – UK.
⦁ Certificate in Hotel Management from SHATEC – Singapore.
⦁ Certificate in Education from National Institute of Education – Singapore.
⦁ Certified to administer various psychometric and organizational profiling eg MBTI, DISC, TMS, SDI, Emergenetics, Aston Business Assessments (ABA).
⦁ Certified Practitioner of Nero- Linguistic Programming (NLP) American Board of NLP and NLP University.
⦁ Facilitated programs at a Singapore Business Management Educational Centre in General Management and Competency skills training.
⦁ Commissioned as a Naval Officer – Captain
⦁ Advance Certificate in Training and Assessment (ACTA)
⦁ Certified Action Learning Coach (WIAL) and a member of International Association of Coaching.
⦁ Certified Professional Facilitator (IAF)
⦁ Accredited Management Consultant (AMPCC)
William started his career in sales with one of the leading insurance companies in Malaysia and was promoted numerous times until reaching the level of District Manager. 23 years down the road, William decided to pursue a career as a Business Psychologist and a Professional Action Learning Coach. He brings with him more than 30 years of business experience across three industries; financial services portfolio management, insurance, and training and development. Having developed a strong foundation in the sales and leadership development field, William has been featured as an industry speaker as well as a Master Trainer at the Malaysian Insurance Institute, specializing in Agency Management and Leadership Programs.
In addition to being the Country Director for WIAL Malaysia, William was also appointed as a Director to the 2016/2017 WIAL Global Board of Directors. He currently heads the WIAL Partners Committee and is an adviser to the Industrial Advisory Board of the Department of Applied Psychology, University of Nottingham Malaysia Campus. In his down time, William enjoys organizing pro-bono Action Learning workshops for his business clients, universities, and NGOs through the Community of Practice setting.
His academic accomplishments include a Masters in Science in the field of Management Psychology from the University of Nottingham and a Masters in Financial Planning from Australia. The Human Resources Development Council of Malaysia (HRDF), Agency Management Training Council (AMTC, USA) and Aston Business Assessments (ABA, UK), have accredited William for his special program facilitation and training abilities. His consultancy work has brought him to Singapore, India, Philippines, Sri Lanka, Indonesia, Myanmar, Thailand, and Vietnam.
Other professional qualifications in his repertoire include:
• MSc (Management Psychology) University of Nottingham, UK
• British Psychological Society’s Certificate of Competence in Occupational Testing (Level A & B)
• Master in Financial Planning, University of Sunshine Coast, Australia
• Chartered Financial Consultant (ChFC) USA
• Fellow of the Life Underwriters Training Council (LUTCF) USA
• Leadership Management International Inc., (LMI) of the United States
• Certification in Train the Trainer under HRDF Malaysia
• Certified Coach in Action Learning with World Institute for Action Learning USA (WIAL)
• Certification in Hogan Assessment Tool
• Certified NLP Practitioner with the American Board of NLP
Ullaganathan K.V.A. has 40 years’ experience in the fields of Leadership, Management, Negotiation, Marketing, Coaching, Mentoring, Strategy Formulation, Manufacturing, Customer Service, and Business Development. In his various roles as Head of Marketing for Asia Pacific & Europe, and Regional Planning Manager for Asia Pacific, he has travelled widely and conducted business with people of different culture. He keeps abreast with latest learning / training trends. In January 2017, Mr. Nathan received the CSC Associate Excellence Award (Training) from the Civil Service College.
Mr. Nathan has a great passion for training. For the past 12 years, he has trained people of different nationalities from Multi-National Companies, Public Service, Government Bodies and Service & Retail Sectors. These include organisations like Apple, Symantac, Oerlikon, ST Engineering, Murata Electronics, Panasonic, Sanmina, AB Sciex, BW Shipping, Lloyd’s Register, Tanker Pacific, MAS, LTA, AVA, SAF, SPF, SPS, PUB, SSC, SATS, PSA, NUS, NYP, Jurong Health Services, SGH, NUH, Jurong Shipyard, Jet Airways, Fish & Co, NTUC Income, NTUC FairPrice, Watsons, SingPost, HBO, National Library, Eurokars, BMW, MayBank, OCBC, City Development Ltd, MSIG Insurance, and Marina Bay Sands. Mr. Nathan’s training expertise includes Train-The-Trainer, Negotiation, Coaching, Leadership, Presentation Skills, Critical Thinking, Supervisory & Managerial Skills, Emotional Intelligence, Change Management, Art of Influencing, Service Excellence, Cross-cultural Communication, Creativity & Innovation, Managing Conflicts, Personal Resilience, Positive Mindset, Taking Initiative and Experiential Team Building. He also conducts WDA’s nationally endorsed WSQ programmes.
Amanda has 15 years of training experience in Singapore, Malaysia, Hong Kong & Thailand in the service industry. A highly-experienced trainer, covering areas such as soft-skilled topics including communications, organizational behaviour, interpersonal skills, service leadership, goal setting, customer service quality and service operations, managing change, motivation, creativity and innovation, problem solving, conflict resolution and negotiation.
Companies and organizations which she had trained and worked with include RC Hotels Pte Ltd, Singapore Airlines Limited, The Singapore Arm Forces, Singapore Institute of Retail Studies, FJ Benjamin, G2000 (S) Pte Ltd, WingTai Clothing, Singapore Workforce Development Agency, Nestle (Malaysia) Berhad, Resort World Sentosa etc. With RC Hotels Pte Ltd, Amanda handles the training needs of close to 1500 employees, for both Raffles the Plaza and Swissotel the Stamford. Prepare and facilitate all levels of training programs, using the NSRS framework. With Resort Wolrd Sentosa, she was instumental to set up the full Range of retail operations and Service Culture
Amanda is a certified in Extended DISC Profiling & is accredited by The Insights Discovery. She is also a certified Practitioner in Neuro-Linguistic Programming (NLP)
Heather Tan is an experienced Human Resource professional who possesses extensive experience in delivering customer service, driving service culture and improvements and providing service training. She brings with her 17 years of experience in Government Administration, Hospitality, Banking and Recruitment industries. The first 6 years of her career were in a sales leadership role in the hospitality industry and with Adecco Singapore, delivering revenue and profit targets and managing a customer service team before moving into Human Capital Management (HCM). Over the last 10 years, Heather has gained experience in various aspects of HCM including Organisational Change and Excellence, Learning and Development, Employee Communications and Operations and Leadership Development in the public sector and the MNCs. Some of her qualifications / certifications:
⦁ Advanced Certificate in Training and Assessment (ACTA) Workforce Development Agency, 2013 (expected to be fully certified by 5 Apr 2013)
⦁ Certified Myers Briggs Type Indicator (MBTI) Trainer CPP Asia Pacific, 2012
⦁ Graduate Diploma in Human Resource Management Singapore Human Resource Institute, 2002
⦁ Bachelor of Business Administration (with Merit) National University of Singapore, 1995
Tommy Tan is a Human Resources practitioner with a wealth of practical experience in fields of leadership development and team management. With regional exposure he has more than 17 years of leadership experience in different environments and cultures including the Asia and Europe. He has also held senior executive positions in the service & manufacturing industry and within international responsibilities. Tommy has taught extensively in the areas of managing change, leadership development, productivity and quality related program, problem solving and decision making, coaching, appraising, customer service, interviewing, presentation, time management, career development, teambuilding and self-management. On the more technical side, he develops project, process management and leadership skills together with training, instructional and facilitation skills. Tommy adopts a practical approach to learning and his coaching style of delivery facilitates the application of concepts and techniques at the workplace, and is geared towards the development of participants to achieve outstanding results. He is adept in the areas of Competency Mapping, Leadership Development, Active Facilitation Skills, Instructional Design & Development, Team Development, HR Consultancy and Behavioural Learning Techniques
Candy Lim has more than 18 years of corporate experience and has worked with a diverse clientele throughout her career. She has gained a range of experiences across several industries ranging from Industrial Chemical, Manufacturing to HR consultancy and head hunting. With a passion for training and development of organization’s human capital and coupled with her ability to work cohesively
With people for effective performances; she has since helped over 50 different companies spanning several industries such as Banking & Finance, Manufacturing, Defence, Retail, Pharmaceutical, Nutrition and Government Agencies in Singapore with their Learning and Development Needs. Candy is M.A.D. about making a difference in the life of others in the areas of Personal Mastery, Interpersonal Skills, Leadership as well as Career and Business coaching. She believes in continuous learning and is passionate about empowering participants with knowledge and insights as well as igniting drive and excellence in others.
Serene Seng is a dynamic and motivational speaker and facilitator with over ten years of interesting and dynamic work experiences in various positions in consulting and training, health and beauty industry, entrepreneurial businesses, construction and education services in Consulting and Training, her last tenure was General Manager for an overseas consulting corporation for four years; and was based in Malaysia. She had worked zestfully with numerous human capital systems in professional skills and organizational development initiatives; with health and beauty industries, spa, nutrition, education, and government ministries.
She designs and facilitates a wide range of exhilarating customized programs with various accelerating learning systems. In addition, she has also been invited to speak to the management staff of Singapore Telecoms, Land Transport Authority, Citibank, NTUC Income, HLN Technologies and Best World as well as been interviewed on Capital Radio 95.8 and Arts Central.
Daphne is a well-organized, dedicated person with customer service experience for more than 22 years. She is known for facilitating and delivering quality customer training.
Having started her career in the hospitality industry, Daphne is skilled in excellent customer service communication and escalation management. She possessed strong technical support and she is detail-orientated with commitment to follow-through in a fast-paced environment.
During her 20 years with her previous career, American Express International Inc., Daphne moved from a frontline to a leadership role. Between 2009 – 2017, she joined Learning and Development as Training Manager. She is a dynamic, result-oriented leader and a team player. Daphne’s Academic and Professional Qualifications include:
• WSQ Advanced Certificate in Training and Assessment (ACTA) 2018
• Diploma in Tourism 1994
• Certification in Leader as Coach
• Certification in Situational Self Leadership
• Certification in Train-the-Trainer Essential Skills
• Certification in Achieving Extraordinary Customer Relations
• Certification in Creating Stellar Customer Relations
• Certification in Growing Sales through Services
Bhagwan Singh an experienced self-motivated trainer and facilitator with extensive experience in leadership positions and working with teams; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals. He is the Youth Leader for the International Youth Centre has achieved Bronze, Silver, & Gold Award for International Award for Young People in his early years. He then pursue his passion in outdoors has change him completely where he gained experience with Redtma Recreation Sports Centre for 2 years and continue working together with MEOST, UNIQ Team, Budi Wangsa ; also manages international symposiums, conference, and event with International Youth Centre since 2010.
Bhagwan is also an affiliate member of the International Camping Fellowship, where he took his International Camp Director Course during the International Camping Congress 2011 Hong Kong. He then worked with children at Camp Taiwan for a winter adventure session in the year of 2012 and summer 2013. In the end of 2013, he became a team member for EXPLORA Malaysia; involving in youth development, corporate management and society development programmes which explored the experiential and experimental development. Bhagwan succeed as the winner of Patriotic Icon in the year of 2014. In the year of 2016, he completed Psychology at SEGI University with work experience in psychiatry. Some of his professional certification:
•National Outdoor Recreation Instructor Course – MORIA- 2013
•Icon Patriotic Leadership Series (W-4855-SO)- BTNJPN – 2014
•Skilled Outdoor Leadership Series 2015
•Foundation of Action Learning –WIAL -2016
•Certified Action Learning Coach –WIAL-2017
•Aston Business Assessment Trait Assessor – ABA-2016
Ismady Norsham graduated with a Degree with Honours from UiTM, Shah Alam in Sport and Recreation, he has been in the outdoor industry for more than 15 years. Ismady, widely known in the industry as Usop, currently, holds various positions in different organisations. He is a Deputy President for Malaysian Outdoor Rescue & Emergency Team, Head of Training and Operations in the Outdoor Instructor Association and member of KRESA. He has been entrusted to lead various government projects, for: Majlis Sukan Negara, Akademi Kastam Malaysia, Akademi JPJ Malaysia, Kementerian Belia dan Sukan, and its branch, and many more. Amongst his qualifications and areas that he is certified in are:
⦁ U.K Survival School,Wales, United Kingdom
⦁ Jurulatih Rekreasi Luar Kebangsaan, Pemimpin Rekreasi Luar Kebangsaan – Tahap I,II,III
⦁ Kursus Kemahiran Rekreasi (Menyelamat Darat Tahap I,II)
⦁ Roving Trainer: Wilderness Center, Langkawi.
⦁ Jurulatih/ Penilai;Program Anugerah Remaja Perdana Rakan Muda Badan Operasi Pusat Belia, Antarabangsa Kuala Lumpur
⦁ Certified Wilderness First Aid (St John, Sijil CPR – Resusitasi Kardiopulmonari
For over two decades, Guan has had exposure in the Conventions industry, Shopping Centres (Real Estate), Corporate Training and Consulting, dealing with a myriad of industries including IT, banking & finance, real estate, investment, hospitality and travel.
The skills honed over the years have been in corporate sales, deal-making, partnership development, business negotiations, public speaking and consensus-building, primarily in managing stakeholders and board members. In many of his professional positions, Guan managed start-up businesses/business units, building up the pool of talent, creating a conducive environment for strong retention of talent and sustainable process for good corporate governance.
Guan has strong ties with the commercial real estate developers, operators and investors in the region through his decade-long career as the Managing Director, Asia-Pacific, for the International Council of Shopping Centers – a global trade association headquartered in New York. During his tenure, he has dealt with these stakeholders as board members, clients and partners through activities including advocacy, professional training, research and business networking.
In recent times, Guan is working on providing consultation and facilitation to a major real estate company based in the Philippines to hone their competencies in the areas of operations, leasing as well as leadership development. His specialty skills are:
• General Management
• Sales and Business Development
• Client Servicing
• Structuring deals
• Public Speaking
• Public-Private Partnerships
Over a career spanning more than two decades, Sean has served in senior management positions in Business Development, Sales and Marketing with local SMEs, GLCs and US MNCs with a Global presence in the Power and Engineering Services industries. He has successfully developed, managed and grown multiple distribution channels in the Asia Pacific region with the various organizations. His vast cross-cultural experience has provided him with valuable insights and skills necessary to succeed in the current complex business environment. These include Business Development, Strategy Development, Marketing, Channel Management and Leading Cross-Cultural Diverse Teams.
Sean’s leadership experience extends beyond the corporate world. He served more than 20 years as an active National Serviceman in the Singapore Armed Forces, holding senior leadership appointments and leading his unit to winning multiple awards.
Sean advocates adopting a holistic and balanced approach to life, career and business. He is an Action Learning Coach, a Certified Practitioner of NLP and has attained the Advanced Certificate in Training and Assessment (ACTA). He graduated with a Bachelor of Engineering (NUS) and a Master of Business Administration (NUS) and holds a Diploma in Marketing from CIMUK. He strongly believes in continuous learning and self-improvement, and practices yoga to strengthen the mind and body.
Sean is the Founder of The Asian Coach Pte Ltd and incorporates the wisdom and best practices of both Eastern and Western cultures to help organisations develop and grow their talent. He is an Action Learning Coach, helping leaders in organisations develop their leadership competencies through Action Learning programs. He also conducts training in English and Mandarin for employees in various industries, including Retail, Hospitality and Infocomm in Service Excellence, Safety & Security and Leadership. He provides Consultancy Services to companies seeking to strengthen their people and processes to enable them to grow and expand into the Asia Pacific region.